Frequently Asked Questions
Everything you need to know about shopping with HIRSHLEIFERS.
What is your standard shipping policy?
We offer complimentary ground shipping on all domestic orders over $500. Standard delivery typically takes 3-7 business days, while expedited options are available at checkout for an additional fee.
How do I initiate a return or exchange?
Items in original, unworn condition with all tags attached may be returned within 14 days of delivery. Please visit our online returns portal to generate a prepaid shipping label or visit our Manhasset boutique for in-person returns.
Are the products sold on your site authentic?
As an authorized retailer for all brands we carry, we guarantee 100% authenticity for every item. Products are sourced directly from the designers and luxury fashion houses featured in our collection.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. Please contact our personal shopping team within one hour of placement if you need to make changes; however, once an order has reached the shipping floor, it cannot be modified.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital wallets like Apple Pay and Google Pay, as well as Affirm for flexible financing.